We collect Personal Information and Non-Personal Information (as defined below) from you when you register or set up an account with us on our Platform. When you start using the Services, we ask you to provide certain information as part of the registration process, and in the course of your interface with the Platform. We will collect this information through multiple means and in various places through the Services, including but not limited to, account registration forms, contact us forms, or when you otherwise interact with Zumen, including at customer support.
Information that you may provide to us voluntarily while registering on our Platform for using our Services, including but not limited to, full name, mobile number, email address, password, photograph, an audio file, location, date of birth, gender, Tax Account Number (PAN), e-KYC wherever applicable, income/salary information, marital status, sexual orientation, biometric data, health status, and nominee details. We may also ask you to provide your financial information, including but not limited to, billing address, bank account details, salary incomes credit/debit card details, payment related details, payment method data, debit instructions, e-mandates, standing instructions, or any other personal/financial information as required by various applicable laws and regulations from time to time to process the Services (“Personal Information”). Certain additional information about yourself on a case-to-case basis. Further, when you visit our Platform, we may log certain non-personal information such as your IP address, cookie information, browser type, mobile operating system, manufacturer and model of your mobile device, geolocation, preferred language, access time, and time spent. We will also collect information about the pages you view within our sites and other actions you take while using the Platform (“Non-Personal Information”). We receive and store Non-Personal Information, by the use of the data collection devices such as ‘cookies’ on certain pages of the Platform, in order to help and analyze our webpage flow, track user trends, measure promotional effectiveness, and demographic studies, and promote trust and safety. This Non-Personal Information is compiled and analyzed by the Company on an aggregated basis and not individually, in a manner that does not specifically identify you.
All such Personal Information and Non-Personal Information described above, shall be deemed to be disclosed willingly and without any coercion. No liability of any form pertaining to the authenticity/genuineness/misrepresentation/fraud/negligence, etc. of the Personal Information provided by you, shall lie on the Company, nor will the Company be in any way responsible to verify any information obtained from you.
The Company’s use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
We take care to allow your Personal Information and Non-Personal Information to be accessed only by those who really need it in order to perform their tasks and duties and to third parties who have a legitimate purpose for accessing it and with your consent. Your Personal Information and Non-Personal Information will be transferred only to Third-Party Sites that ensure the same level of data protection that is mandated under the IT Act and the SDPI Rules.
We use the Personal Information and Non-Personal Information provided by you:
To create your account, verify your identity, and process your transaction(s) on the Platform;
To provide you Advisory Services on the Platform;
To collect statistics about your usage of the Platform and its effectiveness;
To improve and personalize your experience of the Services, as well as customize our interactions with you to further expand the scope of the Platform;
To resolve disputes, provide customer support, and troubleshoot problems that arise from using our Platform;
To help promote a safe service on the Platform and protect the security and integrity of the Platform, the Services, and the users;
To collect the applicable fees from you in relation to the Services;
To inform you about online and offline offers, campaigns, programs, products, services, and/or updates;
To customize your experience on the Platform or share custom marketing material with you;
To detect, prevent and protect the Company from any errors, frauds, and other criminal or prohibited activity on the Platform;
To enforce and inform you about our Terms of Service;
To process and fulfill your request for Services or respond to your queries on the Platform;
To contact you;
To allow our business partners and/or affiliated entities to present customized messages to you;
To communicate important notices or changes in the Services offered by the Company, use of the Platform, and the terms/policies which govern the relationship between you and the Company and with our affiliates; and
For any other purpose, for which you have granted access to such information to us, based on your interaction with Platform.
We may send you text messages on your registered mobile number that you share with us. All text messages originating from us, where applicable, through our authorized third-party service providers will at all times be compliant with guidelines prescribed by the Telecom Regulatory Authorities. The nature of communication from us is broadly classified into two (2) categories:
Transactional SMS. Transactional messages are messages that carry your account and transaction-specific information such as one-time passwords (OTP) in connection with registration for any of the Services or campaign related offerings, account status, invoice details, confirmation alerts, bank accounts status, and other details in the form of real-time updates on the activities on your account. You may receive Transactional SMS even if you are a Do-Not-Disturb (“DND”) registered user.
Promotional SMS. You may also receive text messages in the event that you are a non-DND registered user. We may send you such text messages to update you on our service offerings that may be of interest to you.
You specifically agree and consent to us collecting, storing, processing, transferring, and sharing your Personal Information and Non-Personal Information for the aforementioned use case.
We may disclose your Personal Information and Non-Personal Information, to the extent necessary:
To statutory and regulatory authorities to comply with applicable laws and to respond to lawful requests and due legal process;
To protect the rights, property, and safety of the Company, our business and services partners, and the users, including enforcing the Terms of Service;
To our subsidiaries and affiliates, in the ordinary course of business;
To third-party websites;
To third-party service partners, including business partners, affiliates, service providers, and entities registered under applicable laws.
In case of a corporate sale, merger, acquisition, sale of the business, reorganization, dissolution, insolvency, or such similar events;
To third parties to market their products/services/campaigns/programs, subject to whether users have either consented or not opted out of these disclosures;
To fulfill the purpose for which the user provided such information;
For any other purpose for which the User provided it;
We may store and retain your Personal Information and Non-Personal Information, to the extent necessary:
To carry out the Services for the user on the Platform. Generally, this means, we will keep your Personal Information and Non-Personal Information as long as your account is active or as needed to provide our Services;
Retain and use the information collected as necessary to comply with our legal obligations, resolve disputes, or for other business purposes;
Retain your Personal Information and Non-Personal Information for  months after you cancel/ deactivate/ unsubscribe your account with us, as our business practice; and
Where we have no continuing legitimate business need to process your Personal Information and Non-Personal Information, we will either delete or anonymize it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
We are dedicated to guarding the security of your information and our Platform has several industry-standard security technologies and procedures devised to help protect your data from unauthorized access, use, destruction, or disclosure, including technical and organizational security measures to protect the security of your personal data both online and offline. The App receives regular security scans and penetration tests. The App also receives regular malware scans. In addition, the App uses an SSL certificate as an added security measure. We require usernames and passwords for our employees who can access the personal information of Users that we store and/or process on the servers. In addition, we actively prevent third parties from getting access to the personal information of Users that we store and/or process on the servers. We will implement reasonable security measures every time you (a) place an order, (b) enter, submit, or access your information, (c) register, or (d) access the App.
Security Measures. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of the App and/or our Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our App. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the App.
Fair Information Practice Principles. In the event of a personal data breach, we will notify the User within fifteen (15) days via (i) email and/or (ii) our Platform notification system on the App. We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
You specifically consent and agree that the Personal Information pertaining to your account on the Platform shall be both accurate and current. If you wish to update your Personal Information which is inaccurate or incorrect, we shall provide self-help tools for you to directly review or update certain aspects of your Personal Information in our records. As per the existing legal regulations, specific data fields (such as name, Aadhar number, address, etc.) in your Personal Information would be locked in our systems once you enter that information into our Platform. If any part of your Personal Information changes during the course of your engagement with us and your use of our Platform, please use these self-help tools provided by us to update that Personal Information or email us at [email protected]
In addition to being able to update and correct your personal data, you may also have other data protection rights, including:
The right to ask for a copy of your Personal Information in a portable (machine-readable) format.
The right to deny us from using your Personal Information for direct marketing of other campaigns/programs.
The right to make any of the above requests by contacting us at [email protected] We will respond to all requests in accordance with the applicable laws.
Zumen does not provide or otherwise transfer to outside third parties your Personal Information as the term is defined under the SDPI Rules. Please note that (i) if we delete your Personal Information as requested, we will no longer be able to provide our Services to you, and (ii) we may need to keep such Personal Information for a while during the shutting down and billing process. Users also have the option to request an account deactivation instead. This will temporarily block user access to the App and the Platform until they send a re-activation request and successfully re-activate their account.
To make a request for such disclosure, or identification, deactivation, and/or deletion of the Platform account and Personal Information in all our systems that we store on you, please send an email to [email protected] or write to us at Zumen Inc, 340 S Lemon Ave, #3677, Walnut, CA.
The contents of this website and the Platform may not be reproduced partially or fully, without due permission from Zumen, as per the Copyright Act under the relevant federal / state laws in the USA. If referred to as a part of another publication, the source must be appropriately acknowledged. The contents of this website cannot be used in any misleading or objectionable context.
– Privacy Officer: Viswanathan Kuppuswami
– Email: [email protected]
– Address: 340 S Lemon Ave, #3677, Walnut, CA.