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Product Planning

Zumen is the only Procurement (Source-to-Pay) platform that understands how the Product Manufacturing companies manage their various New Product Development & Strategic (Re)Sourcing Programs.

  • Create Programs (Projects)
  • Add Program (Project) Plan
  • Setup Milestones/ Phase-Gates
  • Create & Manage Build Plans
  • Review Build Readiness
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Product Data Management

Zumen is equipped with part-level granularity to manage your Bill of Materials. Track individual line items and ensure accurate flow of product information among all the stakeholders with Zumen’s unified platform.

  • Import, View and Manage Bill of Materials
  • View and Manage Parts Lists
  • Create Item Codes
  • View & Manage Engineering Changes
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Product Development & Sourcing

Zumen offers a scalable, industry-standard format to estimate part costs and ensures that the costing is integrated with Part Life Cycle.

Manage all the sourcing communications and monitor sourcing contracts in real time.

  • Create and Manage multiple RFPs
  • Create and Manage Cost Estimates
  • Send Request for Quotations
  • Perform Quotation Negotiations
  • Perform Sourcing Approvals
  • Create and Manage Purchase Orders (Standard, Blanket, Spot)
  • Monitor and Review Ordered Parts Status
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Supplier Relationship Management

A comprehensive dashboard for searching and onboarding new suppliers, managing negotiations, monitoring supplier performance, and managing supplier relationships with ease.

Zumen offers the opportunity to discover and engage with new suppliers with a single click, and the onboarding process is handled completely online.

  • Add, View and Manage Suppliers
  • Evaluate Suppliers
  • Monitor and Review Supplier Dashboards
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Procurement Dashboard and Action Overview

Stay connected with your entire Source-to-Pay process with Zumen’s comprehensive dashboard. This all-inclusive module integrates data from multiple sources and exposes users to any pending actions that require immediate attention.

  • Get Tasks/Approvals Updates and Notifications
  • Perform Required Actions
  • Visibility into Realtime Sourcing Progress
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Budgeting & Spend Management

Zumen consolidates every budget item and tracks the status against each item with all the relevant documents in a single system. This allows a strategic advantage on spending with a clear and straightforward spend approval process.

  • Create and Manage Budget Cycle and Budget Items
  • Execute Budget Approvals
  • Monitor and Review Budget Spends
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PLM and ERP Integration

Real-time and end-to-end data visibility, process streamlining, and reduced costs. Achieve this and more with Zumen’s integration framework! Zumen’s pre-built connectors make it very simple to connect with PLMs such as Teamcenter and Windchill and ERPs such as SAP, Oracle, JDE and others.

  • Integrate with PLM
  • Integrate with ERP
  • Works with Excel
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Career / Job

Customer Success

Job Location: Chennai - Full time

Job Requirements

Job Description

As a Customer Success Specialist, you will help craft the company’s customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. Our ideal Customer Success should engage with customers, maximize value, and create strategies to grow our customer adoption base.

  • Own overall relationship with assigned customers, which includes managing on-boarding, implementation, support, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
  • Turn the onboarding process into an amazing customer experience,and lead this initiative from ideation to implementation.
  • Establish a trusted and strategic advisor relationship to help drive continued value of our product.
  • Maintain and develop customer success strategies and best practices, as well as customer support content.
  • Maintain existing customer success metrics and data as directed.
  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
  • Collaborate with product teams to bring in -depth insights on real – world customers who need to craft the product roadmap.
  • Review the customer journey, identifying how it’s supported, taking a consultative approach in helping customers overcome issues and achieve goals.
  • Work with the sales and marketing team to drill customer references and develop case studies.

Requirements:

  • 2 to 4 years of customer onboarding experience.
  • Strong written and verbal communication.
  • Bachelor’s degree or related degree.
  • Must be open to work in the US shift.
  • Active team player, self-starter, and multitasker who can quickly adjust priorities.

Submit your application