Career / Job

Customer Success

Job Location: Chennai - Full time

Job Requirements

Job Description

As a Customer Success Specialist, you will help craft the company’s customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. Our ideal Customer Success should engage with customers, maximize value, and create strategies to grow our customer adoption base.

  • Own overall relationship with assigned customers, which includes managing on-boarding, implementation, support, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
  • Turn the onboarding process into an amazing customer experience,and lead this initiative from ideation to implementation.
  • Establish a trusted and strategic advisor relationship to help drive continued value of our product.
  • Maintain and develop customer success strategies and best practices, as well as customer support content.
  • Maintain existing customer success metrics and data as directed.
  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
  • Collaborate with product teams to bring in -depth insights on real – world customers who need to craft the product roadmap.
  • Review the customer journey, identifying how it’s supported, taking a consultative approach in helping customers overcome issues and achieve goals.
  • Work with the sales and marketing team to drill customer references and develop case studies.

Requirements:

  • 2 to 4 years of customer onboarding experience.
  • Strong written and verbal communication.
  • Bachelor’s degree or related degree.
  • Must be open to work in the US shift.
  • Active team player, self-starter, and multitasker who can quickly adjust priorities.

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